Terms of Service Agreement

DEPOSIT

All custom pieces made by Woon Jewellery require an approval of an estimate given, and a $200 deposit. With this payment, the client agrees for fabrication of the custom piece to begin. The balance payment will be made upon completion of the piece. The piece will be shipped once full payment is completed.

Should a custom order be cancelled after production begins, the client agrees that the $200 deposit be forfeited, in addition to any other non-recoverable costs.

 

RETURNS

Custom pieces are non-returnable and non-refundable.

 

CLIENT-PROVIDED GEMSTONES

If a client would like to provide their own stone for a piece of jewellery, they must send photos of the stones (or schedule an in-person meeting with Woon Jewellery), and provide any detailed information about the stone. Stone requests are approved on a case by case basis.

The client agrees that there is reasonable risk involved in using their own provided stones. It is the responsibility of Woon Jewellery to assess any risk regarding your stone, and advise the client on any foreseeable issues before moving forward with the client's stone. By providing consent for Woon Jewellery to use the client's own stones in a custom piece, the customer holds Woon Jewellery harmless against any gemstone damage.

If a client chooses to use their own stones and ships them directly to Woon Jewellery, the customer is responsible for the whole shipping process. The customer assumes all liability associated with this shipment.

 

REPAIRS
At the discretion of Woon Jewellery, a custom piece may be repaired at an additional repair fee. 

 

RESIZING

It is the client's responsibility to provide an accurate ring size prior to the making of the jewellery pieces. Pieces will be resized on a case-by-case basis and a resizing fee is charged accordingly. Pieces with intricate settings, or pieces featuring certain gemstones cannot be resized. Please allow 1-2 weeks for resizing.